Shipping policy

Shipping Policy

Last updated: 10 September 2026

Thank you for shopping with us! We are committed to getting your order to you safely and as quickly as possible.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a confirmation message or email with tracking information where available.

2. Delivery Times

We currently deliver within South Africa.

Estimated delivery times are:

- Major cities and surrounding areas: 2–5 business days

- Other areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on the courier, destination, public holidays, weather conditions, or other circumstances outside our control.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

4. Tracking Your Order

Once your order has been shipped, we will provide tracking information where available. You can use the tracking number to follow the progress of your delivery.

If you have not received your tracking information within the expected processing period, please contact us.

5. Incorrect or Incomplete Address

Please make sure that your delivery address and contact details are correct before placing your order.

We are not responsible for delays or additional delivery costs caused by incorrect, incomplete, or outdated information provided at checkout.

6. Delayed or Lost Orders

While we work with trusted delivery partners, occasional delays may occur.

If your order has not arrived within the estimated delivery period, please contact us so that we can assist you in checking the status of your shipment.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product received. We will review the situation and assist you accordingly.

8. Contact Us

If you have any questions about your order or shipping, please contact our customer support team through the contact details provided on our website.

We appreciate your support and thank you for choosing our store!